Frequently Asked Questions (FAQ)

Welcome to the Fun Gundam FAQ section! We understand that starting a new build or ordering a model kit can come with a lot of questions. We have compiled this comprehensive list of the most common inquiries to help you navigate our website, understand our processes, and make your experience as seamless as possible. If you cannot find the answer you are looking for here, please do not hesitate to reach out to our support team through the contact channels provided on our website.

General Questions

1. What is Fun Gundam?
Fun Gundam is a specialized online retailer dedicated to providing a wide range of Gundam model kits, tools, supplies, and accessories. Our mission is to serve the Gunpla community with a curated selection of authentic products, ranging from beginner-friendly High Grade (HG) kits to the highly detailed Perfect Grade (PG) and Real Grade (RG) lines. We are passionate builders ourselves, and we strive to be a trusted partner in your hobby journey.

2. Are the products on Fun Gundam authentic?
Yes, absolutely. We take great pride in sourcing only genuine, officially licensed products from recognized manufacturers. We maintain strict quality control standards to ensure that every kit and tool you purchase from us is 100% authentic. We do not sell counterfeit or “bootleg” products. Our reputation is built on trust, and we are committed to providing you with the best quality available.

3. What types of products do you offer?
Our catalog is extensive and constantly updated. We stock a comprehensive range of items, including:

• Gunpla Model Kits: High Grade (HG), Master Grade (MG), Perfect Grade (PG), Real Grade (RG), Super Deformed (SD), and Entry Grade (EG).
• Tools and Supplies: Hobby nippers, craft knives, sanding files, tweezers, and cutting mats.
• Paints and Finishing: Panel line markers, Gundam markers, topcoats, and paint sets.
• Accessories: Action bases, display stands, water-slide decals, and photo-etched detail parts for advanced customization.

4. Do you stock limited edition or P-Bandai kits?
Yes, we frequently update our inventory to include exclusive and hard-to-find items. We recommend checking our website regularly or signing up for our newsletter to stay informed about new arrivals and restocks of these highly sought-after items. Availability for these exclusive items is often limited, so we encourage you to act quickly when you see a product you want.

Ordering and Account Questions

5. Do I need to create an account to place an order?
While you are welcome to check out as a guest, we highly recommend creating an account. Having an account allows you to track your orders, view your purchase history, save your preferences, and enjoy a faster checkout experience for future purchases. It also ensures you receive important updates regarding your orders and any potential delays.

6. How do I place an order?
Placing an order on Fun Gundam is simple and straightforward. Simply browse our catalog, select the items you wish to purchase, and add them to your shopping cart. Once you are ready, proceed to checkout, fill in your details, review your order summary, and confirm your purchase. You will receive a confirmation email shortly after your order is placed.

7. Can I modify or cancel my order after it has been placed?
We understand that mistakes can happen. We will do our best to accommodate any modifications or cancellations, provided that your order has not yet progressed to the packing stage. If you need to make a change, please contact our customer support team immediately with your order number. Once an order has been packed and is ready for dispatch, we can no longer modify or cancel it.

8. What if an item is out of stock?
We strive to keep our inventory accurate, but high-demand items may occasionally sell out. If a product is out of stock, you will see a notification on the product page. We often restock popular items, so we encourage you to check back later or sign up for the “Notify Me” feature on the product page to receive an email alert when the item becomes available again.

Technical and Building Questions

9. What is the difference between the various Gundam grades?
Understanding the different grades is essential for choosing the right kit. Here is a quick breakdown:

• Entry Grade (EG): These are the simplest kits, designed for absolute beginners. They feature snap-fit assembly and excellent color separation without the need for paint or tools.
• High Grade (HG): These are the most common and versatile line. They offer a great balance of detail, articulation, and affordability, making them perfect for builders of all skill levels.
• Real Grade (RG): These are 1/144 scale kits that pack the detail and gimmicks of Master Grade kits into a smaller size. They feature a pre-molded inner frame for incredible articulation.
• Master Grade (MG): These are larger 1/100 scale kits with highly detailed internal skeletons, moving armor gimmicks, and a high part count. They are recommended for intermediate to advanced builders.
• Perfect Grade (PG): These are the pinnacle of the Gunpla hobby. At 1/60 scale, they are incredibly large and complex, featuring intricate inner frames, LED lighting units, and a massive part count.

10. Do I need special tools to build a Gunpla kit?
While some kits are designed to be built entirely by hand (like Entry Grade), most kits benefit from a few basic tools. We recommend having a pair of side cutters (nippers) to remove parts from the runners cleanly, a hobby knife for trimming excess plastic (nubs), and tweezers for applying stickers or decals. For more advanced builds, sanding tools and panel line markers are recommended.

Product and Packaging Questions

11. How are the products packaged?
We understand that the condition of the box is important to collectors. We take great care in packaging your items. We use sturdy shipping boxes and appropriate protective materials, such as bubble wrap and packing paper, to ensure that your kits and accessories are well-protected during transit. We strive to ensure your items arrive in the best condition possible.

12. What is the difference between water-slide decals and stickers?
Most standard Gunpla kits come with sticker-type decals. However, for a more professional finish, many builders prefer water-slide decals. Water-slide decals are applied using water and a setting solution. Once applied, they lay completely flat on the plastic and blend in seamlessly with the surface, looking much more like they are painted on. We carry a variety of water-slide decal sets for different kits.

Policies and Troubleshooting

13. What do I do if my item arrives damaged or with missing parts?
While we take every precaution to ensure your items arrive safely, damages can occasionally occur during transit. If you receive a package that appears damaged or if you find that parts are missing from your kit, please contact us immediately with your order number and a description of the issue. Photos of the damaged packaging and the product will greatly assist us in resolving the matter quickly. We will work with you to find a suitable solution, which may include a replacement part or a return.

14. Can you help me identify a specific part or kit?
We are happy to help! If you have a question about a specific kit or cannot identify a particular part, please send us a detailed description or a photo. Our team is made up of experienced builders who are familiar with the intricacies of various kits and can guide you in the right direction.

15. Do you offer product recommendations?
Certainly! If you are unsure which kit to start with or what tools you need for a specific project, we are here to offer advice. Based on your skill level and preferences, we can recommend the most suitable kits and accessories to help you achieve the best results.

We hope this FAQ has been helpful. We are passionate about helping you build and are committed to providing an exceptional experience. Thank you for choosing Fun Gundam as your trusted hobby partner. Happy building!