Return Policy

At Fun Gundam, we are deeply committed to your satisfaction. We understand that building Gundam model kits is a passion that requires precision, quality, and trust in the products you use. We strive to ensure that every item you receive meets the highest standards of quality and authenticity. However, we also recognize that sometimes issues can arise. This Return Policy is designed to be clear, fair, and helpful, outlining the circumstances under which you may return an item and the process for doing so.

We want you to build with confidence, knowing that we stand behind the products we sell. Please read this policy carefully. If you have any questions that are not addressed here, we encourage you to reach out to our customer support team for further assistance.

Eligibility for Returns

We accept returns on most items within a specified period from the date of delivery. To be eligible for a return, the following conditions must be met:

Timeframe: The return request must be initiated within a reasonable timeframe after the delivery date. We strongly recommend inspecting your items as soon as they arrive to ensure you can take advantage of this window if needed.
Condition of Item: The item must be in its original, unopened, and unused condition. This means the factory seals on the model kit box must be intact, and all runners, manuals, and accessories must remain sealed in their original plastic wrapping. We cannot accept returns on items that have been opened, assembled, painted, or modified in any way.
Packaging: The item should be returned in its original packaging, including the product box and any internal protective materials. While we understand that the outer shipping box may have been discarded, the product box itself must be in a saleable condition to process a return.

Non-Returnable Items

Due to the nature of the hobby and for health and safety reasons, certain items are not eligible for return. These include:

Paints, Solvents, and Adhesives: Due to their chemical nature, we cannot accept returns on opened paints, thinners, primers, or any liquid-based hobby supplies. Unopened and factory-sealed paint products may be eligible for return, but this is subject to review on a case-by-case basis.
Tools: Once used, hobby tools such as nippers, knives, and sanding implements are considered used goods and cannot be returned, even if they are defective, as defects are often due to user handling.
Clearance or Final Sale Items: Products marked as “Clearance,” “Final Sale,” or “Non-Returnable” on the product page are sold as-is and cannot be returned for a refund or exchange.
Downloadable Software or Digital Content: If you purchase digital guides, manuals, or software, these are non-returnable due to their electronic delivery nature.

Return Process

If you believe your item meets the eligibility criteria and you wish to initiate a return, please follow these steps:

Contact Our Support Team: Begin by reaching out to our support team through the designated contact channels on our website. Please provide your order number, the name of the product you wish to return, and a detailed reason for the return. If the return is due to a defect or damage, we will request photos to assist in the assessment.
Receive Return Authorization: Our team will review your request and confirm whether the item is eligible for return. If approved, you will receive a Return Authorization (RA) number along with detailed instructions on how and where to send the package.
Pack the Item Securely: To prevent damage during return shipping, please pack the item securely in a sturdy box using appropriate protective materials. The RA number must be clearly marked on the outside of the package. We strongly recommend using a trackable shipping service and purchasing insurance for the return package, as we cannot assume responsibility for items lost in transit back to us.
Ship the Item: Send the package to the return address provided in our return authorization instructions. Please note that the return shipping costs are the responsibility of the customer, except in cases where the return is due to our error (e.g., we sent the wrong item).
Inspection and Processing: Once we receive your return package, our team will inspect the item to confirm its condition. This inspection process typically takes a certain number of business days. We will notify you via email regarding the status of your return.

Refunds and Credits

Upon successful inspection of the returned item, we will process your refund or credit based on the original payment method and the nature of the return.

Full Refund: If the item is returned in its original, unopened, and unused condition, we will issue a full refund for the purchase price of the item.
Partial Refund or Replacement: In cases where the item is returned due to a manufacturing defect or damage that occurred prior to your receipt, and we determine that the item is defective, we will offer you the choice of a full refund or a replacement, subject to availability.
Damaged or Opened Items: If the item is returned opened, used, or damaged due to improper handling by the customer, we reserve the right to deny the return or issue a partial refund reflecting the diminished value of the item.

Refunds will be credited to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your account, depending on your bank or credit card provider’s processing times.

Wrong or Defective Items

We take great care to ensure that every order is accurate and that every product meets our high standards. However, on the rare occasion that we ship you the wrong item or you receive a product that is defective from the manufacturer, we will prioritize correcting this issue at no extra cost to you.

Wrong Item: If you receive an item that is different from what you ordered, please contact us immediately. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
Defective Item: If your model kit is missing runners, has severe molding defects, or is otherwise unusable directly out of the box, please provide us with clear photos of the issue. In many cases, we can coordinate with the manufacturer to obtain replacement runners or parts. If this is not possible, we will arrange for a return and full refund.

We are dedicated to resolving these issues quickly and efficiently so that you can get back to your build.

International Returns

For our valued international customers, returning an item can be more complex. If you are located outside of our domestic region and need to initiate a return, please ensure that you follow the return authorization procedures closely. All international return shipping costs, customs duties, and taxes are the responsibility of the customer unless the return is due to our error.

We recommend using a shipping service that provides tracking and insurance for your return, as we cannot be responsible for packages that are lost or damaged on their return journey to us. Any duties or fees incurred to receive the returned package at our facility will be deducted from the final refund amount.

Final Notes

This Return Policy is designed to be fair to both you and us. We reserve the right to update or modify this policy at any time. Any changes will be posted on this page, and the latest version will always be available for your review. We encourage you to read this policy carefully before making a purchase.

Our goal is to make your experience with Fun Gundam as positive and worry-free as possible. We value your trust and your passion for the hobby. Thank you for choosing us as your partner in building.