Shipping Policy
At Fun Gundam, we understand that receiving your model kits and supplies in perfect condition and within a reasonable timeframe is a critical part of your building experience. We are committed to providing a reliable, transparent, and efficient shipping service that meets the expectations of our global community of builders. This policy outlines the details of how we handle your orders from the moment they are placed until they arrive at your doorstep.
Order Processing
Our commitment to you begins the moment you complete your purchase. Once your order is successfully placed, our dedicated operations team swings into action to ensure your items are prepared with the utmost care. We take pride in our meticulous packing process, as we know that the integrity of the packaging is important to collectors and builders alike.
All orders undergo a standard processing period. During this time, we verify your order details, pick the items from our inventory, and carefully pack them to ensure they are secure for transit. We utilize high-quality packing materials, including sturdy boxes, bubble wrap, and protective padding, to safeguard your kits and accessories against the rigors of shipping.
It is important to note that processing times may vary depending on the volume of orders and the specific items purchased. We strive to process most orders as quickly as possible. You will receive a confirmation email with your tracking information as soon as your order has been handed over to the shipping carrier, allowing you to monitor its progress.
Shipping Destinations
We are proud to serve the Gunpla community on a global scale. Fun Gundam ships to a wide variety of domestic and international destinations. Our goal is to make our curated selection of model kits and accessories accessible to enthusiasts wherever they may be.
While we ship to numerous countries and regions, there may be certain restrictions based on shipping carrier capabilities or local regulations. During the checkout process, you will be able to enter your location to see if we can deliver to your address. If your location is not available for delivery at this time, we apologize and encourage you to check back in the future, as we are constantly working to expand our shipping network.
Shipping Methods and Carriers
To provide you with the best possible service, we offer a range of shipping options at checkout. This allows you to choose the method that best suits your timeline and preferences. Our available shipping methods include:
- Standard Shipping: This is our most economical option, offering a balance between cost and delivery time. It is an excellent choice for routine purchases where speed is not the primary concern.
- Expedited Shipping: For those who prefer a faster delivery, expedited shipping provides quicker transit times. This option is popular for time-sensitive projects or when you simply cannot wait to get your hands on a new kit.
- Express Shipping: This is our premium service, designed for the fastest possible delivery. It is the ideal choice for builders who need their supplies urgently.
We partner with reputable, established shipping carriers to ensure reliable service. The specific carrier assigned to your order will depend on your location and the shipping method you select. You can rest assured that all our carriers are vetted for their track record in handling packages with care and delivering them on time.
Tracking Your Order
We believe in transparency, which is why we provide full tracking information for every order we ship. Once your order has been dispatched, you will receive a notification containing a tracking number and a link to the carrier’s tracking portal. Through this portal, you can monitor the real-time progress of your shipment, from the moment it leaves our facility to the moment it arrives at your designated delivery address.
We encourage you to use the tracking information to stay informed about your package’s status. In the rare event that you notice a delay or an unusual status update, you can use this information to contact the carrier directly or reach out to our support team for assistance.
Packaging Integrity
We understand that for many of our customers, the condition of the model kit box is just as important as the contents inside. We share this appreciation for pristine packaging. Our team is trained to pack items in a way that maximizes protection.
We use appropriately sized boxes to prevent shifting during transit. Fragile items and high-value kits are given extra attention and additional protective materials. While we cannot control the handling of packages once they are in the hands of the carrier, we take every reasonable step on our end to ensure your items are packed to withstand the journey.
Undeliverable or Returned Packages
Occasionally, packages may be returned to us due to reasons such as an incorrect or incomplete shipping address, refusal of delivery, or failure to pick up the package from a local depot. In such cases, our team will reach out to you to resolve the issue. We are committed to ensuring your order reaches you successfully and will work with you to confirm a valid address and arrange for re-shipment if necessary.
If a package is returned to us, we will notify you promptly. We may be required to charge additional fees to cover the cost of re-shipping the order, as these costs are incurred by us. We always recommend double-checking your shipping details at checkout to avoid such delays.
Customs, Duties, and Taxes (International Orders)
For our international customers, it is important to be aware that your order may be subject to customs duties, taxes, and import fees levied by your country’s authorities. These charges are not included in the purchase price or the shipping fees you pay at checkout. They are the sole responsibility of the recipient.
Customs policies vary widely from country to country, and we have no control over these charges or the delays that customs clearance processes may cause. We recommend that you contact your local customs office for information regarding potential fees and procedures before placing your order, as these costs are non-refundable. We are required by law to declare the full value of the contents on the customs forms, and we do not adjust values for customs purposes.
Lost or Stolen Packages
The vast majority of our shipments arrive without issue. However, in the rare event that your tracking information shows delivery confirmation but you have not received your package, we recommend taking the following steps:
- Check with neighbors or building management: Often, packages are left with a neighbor or in a secure location specified by the carrier.
- Contact the carrier directly: Using your tracking number, file a claim or inquiry with the shipping carrier. They will be able to provide the most detailed information about the delivery location.
- Contact us: If you are unable to locate your package after these steps, please contact our support team. We will work with you and the carrier to investigate the matter.
Please note that once a package is marked as “Delivered” by the carrier, the responsibility for theft or loss lies with the shipping address provider. We encourage customers to provide secure delivery locations or consider using a signature confirmation option if available.
Policy Updates
Fun Gundam reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about our shipping practices.
We are dedicated to providing you with the best possible service. If you have any questions regarding our shipping policies that are not covered here, please do not hesitate to contact us. We are here to help you get your kits safely and efficiently. Thank you for choosing Fun Gundam.